DX Freight
Geoff Smith
"DX Freight" is tracked through the same manner as "DX Delivery"
However my DX integration only shows the journey for DX Delivery parcels, are we able to look into adding in the DX Freight journeys also . . . as currently they just show as "Unknown" in woocommerce . . .
however they use the same page on DX for delivery . . .
examples:
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DX DELIVERY:
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7085327509
Postcode: TR10 9LD
7085327508
Postcode: TR10 9LD
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DX FREIGHT:
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L12576810001
Postcode: BS16 3JP
L12568800001
Postcode:SW2 3TU
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I hope this helps.
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akshay jasani
Hi Geoff Smith
We have tested the DX Freight tracking numbers you provided, but unfortunately no tracking results are being returned on the DX tracking page from our side. Because of this, we are currently unable to verify the shipment journey or tracking events for DX Freight.
If DX Freight uses a dedicated tracking page or a different tracking URL than DX Delivery, could you please share it with us? Once we have the correct tracking source, we will review it and evaluate adding support for DX Freight.
Regarding the missing "Awaiting Collection" status, we will also review this mapping. If the carrier is returning this event, we can investigate whether it should be mapped to a more appropriate shipment status instead of "Unknown".
We appreciate your help and look forward to your response.
Best regards,
Akshay
Geoff Smith
also there seems to be a missing state on DX
when the tracking number is first added it says UNKNOWN . . . but when you look on DX it says AWAITING COLLECTION . . . . would be nice to see that translate also into woocommerce as UNKNOWN makes it look like there is an issue to customers :)